Refund and Returns Policy

Period and product condition

You may request a return or exchange within 14 calendar days from receiving the order.

The product must be unused, in good condition, with tags and original packaging where possible.

How to request it

Email info@allonebrand.com with your order number, product and reason.

Returns address: Urbanização Vale da Telha Setor C Lote 18, 8670-156 Aljezur, Portugal. Do not send items without contacting us first if you need specific instructions.

Costs and refunds

For returns due to change of mind, return shipping costs are paid by the customer unless the law provides otherwise.

If the product is faulty, wrong or not as described, All One Brand will provide a solution according to applicable law.

Refunds are made through the original payment method where applicable, after receiving and checking the product.

Exceptions

For hygiene reasons, swimwear, masks or equivalent items may not be returnable if used or unsealed, except in case of defect or error.

Custom-made or clearly personalised products may be excluded from withdrawal where permitted by law.