Frequently Asked Questions
Find clear answers about shipping, payments, sizing, returns and orders before choosing your next All One piece.
Shipping and delivery
Transit times, destinations and free shipping thresholds.
Product and sizing
Fit, materials and stock expectations before ordering.
Returns and support
Changes, refunds and the fastest ways to contact the brand.
Shipping
How long does my order take to arrive?
Orders are processed in 1 to 2 business days. Delivery usually takes 2 to 5 days within mainland Spain and 5 to 10 days for the rest of Europe and international destinations. You will receive a tracking email as soon as the parcel leaves our warehouse.
Do you ship outside Spain?
Yes. We ship across Europe and to a selection of countries beyond it. Costs and delivery times vary by destination and are calculated automatically at checkout.
Is shipping free?
Shipping is free for orders above the current free shipping threshold within Spain. Below that amount, shipping costs are shown in the cart before confirmation.
Payments
Which payment methods do you accept?
We accept credit and debit cards such as Visa and Mastercard, PayPal and bank transfer. All payments are processed securely through SSL encryption.
Can I pay in installments?
Not yet. We do not currently offer split payments, but we are working on it. If you need help before buying, contact us by WhatsApp or email and we will try to help.
Returns and exchanges
Can I return a product if it does not fit?
Yes. You have 14 days from delivery to request a return or exchange. The product must be unused, with original tags and packaging. Contact info@allonebrand.com with your order number and we will guide you through the process.
How does a size exchange work?
Contact us as soon as possible. If the size you need is available, we can manage the exchange. If it is out of stock, we can offer a store credit or a refund.
Do I pay the return shipping costs?
For returns due to change of mind, the return shipping cost is paid by the customer. If the product arrives damaged or we made a mistake, we cover the return shipping.
Products and sizing
How do I know my size?
Each product includes its own size guide. In general, All One pieces have a slightly relaxed fit. If you are between two sizes, we recommend sizing up. You can also contact us and we will help you choose.
Are the products limited edition?
Yes. We work in short runs. When something sells out, it usually does not come back. If there is a piece you want, it is better not to wait too long.
What are the garments made of?
We use premium constructions such as organic cotton, quality fleeces and durable materials. Each product page includes its own material specifications.
Orders
Can I modify or cancel my order?
If the order has not left the warehouse yet, we can try. Contact us as soon as possible by WhatsApp or email. Once the parcel has shipped, it can no longer be modified.
I have not received my order. What should I do?
First check your tracking email. If the delivery window has passed and the parcel has not appeared, contact info@allonebrand.com and we will sort it out with you.
Contact and community
How can I contact you?
You can reach us by email at info@allonebrand.com, by WhatsApp at +34 625 728 833 or through Instagram at @allonebrand. We reply quickly.
Do you collaborate with artists or athletes?
Yes. Collaboration is part of the brand DNA. If you have a project and think there is alignment, send us the details. We review each proposal carefully.